Once the order is placed, it cannot be modified. Orders are immediately forwarded for processing to ensure the fastest possible delivery of products.
Once the order is placed, it cannot be canceled as it immediately goes into processing to reach you as quickly as possible. However, remember that you have the option to return the order after receiving it.
Shipping and returns
Delivery and returns
Shipping costs are calculated during the checkout process, depending on the selected shipping method. You will see the exact amount in the summary at checkout, before placing the order.
Refunds for returned goods are processed within 14 days from the moment we receive the return shipment.
If you receive a damaged package or the wrong product, please contact us as soon as possible at the email address: contact@oils-natural.eu. Remember to include photos of the damage or describe the issue. We will do everything we can to resolve the situation as quickly as possible. Please remember to provide your order number when contacting us.
My account
Account
If you have forgotten your account password, click the 'Forgot Password' option on the login page and follow the instructions. You will receive an email with a link to reset your password.
No, having an account is not necessary to place an order. You can make a purchase as a guest, however, registering an account allows you to track orders and place subsequent orders more quickly.
Yes, you can change or update your address details at any time by logging into your account. In the 'My Account' section, you will find the option to edit your information, which will allow you to keep your details up to date.
Yes, after logging into your account, in the 'My Orders' section, you can check the full history of your orders, including the status of current ones and details regarding previous purchases.
