Modes de paiement

Payment Methods

dōTERRA Europe | Operated by Aventra

Welcome to the Payment Methods page. We aim to make your checkout experience seamless, transparent, and secure. Below you’ll find all accepted payment options and essential details about how payments are processed.

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1. Accepted Payment Options

We accept the following trusted global payment methods:

• American Express (AMEX)

• Apple Pay

• Google Pay

• Mastercard

• Maestro

• Shop Pay

• UnionPay

• VISA

These methods are displayed on our site to ensure you know exactly which options are available at checkout (as seen in your site footer). 

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2. Security & Privacy

Your security is our top priority. To protect your data and financial information, we adhere to the following standards:

• All payment transactions are encrypted using industry-standard SSL/TLS protocols.

• We do not store complete card numbers on our servers — only tokenized references for recurring payment systems, where applicable.

• We comply with applicable PCI DSS (Payment Card Industry Data Security Standard) requirements.

• At checkout, you can be confident your details are handled securely.

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3. Currency, Billing & Fees

• All purchases on oils-natural.eu are transacted in EUR (€), unless otherwise indicated at checkout.

• Depending on your bank or card issuer, there might be foreign transaction or currency conversion fees. We recommend checking with your card provider if you’re unsure.

• The final amount you see at checkout — inclusive of product cost, VAT (if applicable), and shipping — is the amount that will be charged.

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4. Payment Workflow

Here’s a simplified overview of how payment works when you place an order:

1. At checkout, you select your preferred payment method.

2. The payment is authorized via the secure gateway.

3. If authorization succeeds, your order is confirmed and you receive an order confirmation via email.

4. We then process and prepare your items for fulfillment.

5. Should a payment decline (e.g. insufficient funds, bank rejection), you will receive an error and be prompted to try another payment method.

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5. Refunds, Returns & Cancellations

• If you cancel or return an order (in line with our Return & Refund Policy), refunds are issued via the original payment method, where possible.

• Refunds typically take 5–10 business days (or up to your bank’s processing time).

• In the event a refund is not possible via the original method (e.g. expired card), we will contact you to arrange an alternative (e.g. bank transfer).

• For more on returns, see our Returns & Refunds policy page.

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6. Support & Contact

Should you experience any issues during payment, or have questions about charges or billing, our customer support is here to assist you:

• Email: contact@oils-natural.eu

• Phone: +48 505 298 771 

• Working hours: Daily, 08:00 – 20:00 (Warsaw / CET time) 

When contacting us, please provide your order number, date of attempted purchase, and a brief description of the issue so we can resolve it promptly.

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7. Compliance & Transparency

• This page complies with Google’s policy for e-commerce transparency: all accepted payment methods, security statements, refund policies, and contact information are clearly disclosed.

• There is no misleading claim or hidden cost.

• We represent only genuine, certified dōTERRA products and make no unverified health claims.